If you need to return your order for an exchange or refund, we're here to help!

Refunds and exchanges are accepted within 14 days of receipt of the order, providing the product is in its original condition and unopened.

To return or exchange the item, complete the back of the invoice that is included with your order and return the item(s) to the address above. It may delay your refund / exchange process if you do not include this. If you no longer have your invoice, please include a note outlining the reason for the return/exchange, your name, address, order number and if requesting an exchange please include details of which product you would like.

Returns address:
VL Hair Extensions,
IK House,
Queensway North,
Team Valley Trading Estate,
NE11 0NY

How long do refunds take?
Please allow 5 working days from receipt of a return for us to process a refund. This may take longer depending on which bank you are with.